Having a problem here
I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.
From which country in EU are you?
Do you mind to "move" your case by creating a thread on
this board, with proper guildelines as suggested on
this thread? It'll greatly help me understand the situation as well as discussing and inquiring about crucial information to get to the bottom of this case through a more proper channel compared to if we discuss it on this thread.