At least he didn't lose any actual money. He just thought he was gambling with actual money. What he won was all from a transfer over from another casino bonus.
This casino is basically just doing this highroller transfer over promotion and the highrollers that lose the bonus and chase it put money in their pockets and the ones that win just don't get paid lol
It's good to hear it wasn’t actual money. This casino has a bad reputation, and their company, LFG Gaming N.V. license, has been suspended on Gaming Curaçao. Also, their poor ratings on review sites and complaints that I’ve seen on these sites and the official HeyBets accounts on social media regarding withdrawals, poor customer service, and account suspensions strongly indicate that this casino is not trustworthy as they are exploiting the Trustpilot and CasinoGuru logos.
As for your question above, I advise you to check out the discussions of this casino’s customers on the casino guru via this [
link], where I found many customers who filed legal complaints against this casino in Curacao who will help you in your case.