It seems from recent posts here that they have recently boosted their geoblocking efforts, as I never received a pop-up that I was accessing from a restricted region when connecting in Luxembourg (with my Spanish phone provider), but it appears they have implemented this since (from screenshots I have seen in the forum).
I dont understand their sudden delay in replying to me (normally it was maximum 2 days and now it has been over a week), as the proof I have presented is completely irrefutable.
I've send Razer a PM yesterday, as promised, to see if he can ask someone on the complaint department to look and give response to your situation. Razer is yet to be online since 12th august, so perhaps a little more time will be needed, for him to be online and to notify my PM and give me insight from him of what he can or can not do.