That, my brother, is how you end up gambling all your winnings and losing it all in the end. If I was in your shoes, I would keep pushing them to work on my problem, but completely desist from gambling on their website until I get all my winnings.

Now imagine if you win a much bigger amount, if they are still not going to process your withdrawal anyway, they won't, and you will have risked your money for nothing. My advice is that just fight that urge to bet off your winnings if they haven't even let you withdraw the other money.