Hello.

Our support replied to you several times and explained the situation, and due to suspicious activity (extremely improbable win probability, suspicious gaming patterns, and more...), and your newly created account, we unfortunately have to run additional security checks and limit any withdrawals from such accounts, until we have more time to investigate to ensure all winnings were gained legitimately and not part of some potential exploit.

We're an extremely small team, with currently very few resources to do comprehensive investigations in a quick/reasonable amount of time. So in such cases, unfortunately, they take a longer time. As part of risk management our support already let you know we can currently approve up to 2 mBTC cashout weekly (relative to your 2 mBTC overall deposits), until/if we can clear your account of suspicious activity, when we'd be able to pay everything in full in one batch.

In extreme cases, these checks can take weeks, and in extremely rare cases even months (depending on several contexts). The reason we're doing them is because we've been heavily burned in the past by similar activity, which ended up turning to be some user finding an exploit, and us only being able to find & prove the exploit after several months. And in the meantime, we've been approving cashouts to the player, overall in the amount of 1 BTC.

We're simply not a large enough casino with enough turnaround and a 24/7 security team ready to dive into technical analysis immediately when such cases appear.

Also, we can't go into too much detail, but there's additional suspicious activity related to your account (which usually surrounds these cases), such as:
- Constantly canceling and re-requesting cashouts
- New user making small deposits and consistently out-making huge relative wins, with improbable probabilities
- Suspicious bet & win patterns
- Constantly pressuring us publicly, even reaching out to some of our staff in various channels, trying to pressure us into acting hastily (you even contacted me on my PERSONAL Telegram account, which I don't use for work-related things and you had no consent from me to contact me there, yet I talked to you and explained the situation and tried to help you in any way I could)

Please note that some of the above might not be 100% related to you, but the sum of all activity is extremely suspicious, and we simply have to be extremely cautious in such situations. We simply have to make objective decisions in extreme cases, and take the time we need, as we are not a huge casino (though large casinos also catch & prevent/ban any suspicious users accurately way more often, so that is why smaller casinos are often targets of people who try to find exploits and pressure such casinos to act hastily).

If you've indeed done nothing wrong and played and won normally, we suggest that you simply follow instructions from our support and not try to complicate the matter further. i.e. request a cashout of 2mBTC weekly, which will be approved, until we can fully absolve you of any suspicion, which might take weeks. Continual threats, pressure/defamation will not help speed up that process, as that has always been a large part of any actual proven exploiters, and only complicates the process and makes us have to be even more careful in our checks.

Every user who played fairly has always been paid in our casinos and there is plenty of proof about those cases in our main topic here (and many exploiters have also been paid, because we acted hastily and not took enough time to investigate & eventually prove their exploitation and fix it). It might have taken some time (which we completely understand is annoying or even not-acceptable), but the reality of our situation simply does not allow us to resolve such complex cases in a quick manner.