Refunded immediately 50$, but it took four days!!! And this is after the service confirmed that the document coincides with my face that I provided on camera.
Four days of waiting is definitely not "immediate." So, is the problem already resolved now? It seems like you just wanted to share your experience about the inconvenience you encountered with the casino. I think this kind of delay can happen occasionally, as they might be just being cautious with their system in validating KYC and any related verifications.
And plus to everything almost immediately sent a letter with information that limit me the maximum bet, although I have not won anything before :-))).
This is always based on their discretion. Since your bet are already limited, there's no other option but to try other casinos.