Also most of the problem on this casino was started few months ago while they have slow support to answer every issue on regular basis. I really doubt that they can regain asap their reputation with this kind of slow phase on dealing with issue.
Till date nobody can really say what exactly happened with freebitcoin casino, what we saw was a new support team take-over from the old and since then it's been from one withdrawal and deposit complaints to another from the customers. If there was actually any transition at all, then i must say it was done inappropriately with unprofessionalism because right now it leaves their reputation to numerous unanswered questions despite how much they actively try to resolving all arising complaints. I hope they bounce out of this quagmire anytime soon.