I sent a message, but she did not answer
Maybe he is busy with other things. Otherwise, he wouldn't make delays to reply your PM. Anyway, 'holydarkness' is trying his best from his side to help you out. You have to wait with patience now.
I initially wanted to wait for your screenshot, see if I can get any better context from that to discuss things deeper with my contact, ~snip~
Those deposits screenshots aren't really important in this case. The important thing is his ban reason. I hope BCgame will be able to help him out from this situation.