I don't know if there's changes happen and tickets will be automatically close if it already lasted a week. But try to send multiple tickets to see if they take care of your issue.

For sure they know that there's something wrong happen again in their casino, since there's no business owner will not check what's happening to their business.

But since they have reputation of delays, I maybe guess that people who still gamble in their casino knows that there are days that this incidents will happen. If Lightlord will not fix and top up their hot wallet then maybe we could see a lot more complains will come here.