I mean, communication between those who gamble on a casino and the casino staff itself has always been considered to be one of the most important aspects / characteristics when comes to knowing how reliable the casino itself is in general, that is why it is perceived as a positive feature. It is even more applicable when the mean of communication is not only the typical social media accounts we already know: like reddit, Twitter/X, Facebook or Instagram, but also this forum. In my experience it is easier to spot when a casino is shady and when it is not, thanks to the kind of meritocracy and healthy community we have here. There is a good reason scammy casinos and bookies are quickly exposed and expelled away from here and that is good for all of us