sorry for my typo , the website is bitcasino.io
thanks for clarifying that, I guess holydarkness was correct with his assumption.
the support is ignoring me and i want to upload the video of pur convo here but cant find a way , if i can send it to moderater and he uploads it would be perfect .
if the conversation is just through chat or email, screenshots will suffice. if there are any sensitive information on the images you can cut them or blur them out, use this image hosting
https://www.talkimg.com/ to upload your image and then copy and paste here the BBCode that will be given to you after uploading the images on talkimg.com.