Update so far

No solution has been given regarding the "investigation" 1 week ago they suspended all withdrawals and told me only 2mbtc per week

Now I have a balance of 0.1 btc that I can't withdraw

I have sent a ticket to recover the password because when I registered they sent the password to spam and it was deleted due to time

I have sent some old tickets days ago and more than 15 days that they don't even respond to

You decide with respect to that

Now I don't even have access to the account