I found another problem: my premium level should be taking the last step (360 days) around now but it remains at 309 days for perhaps a month yet. Anyone else around here with this issue?
My getting worried even more every week this continues...
I had a similar issue last month. My interest didn't increase as it should have 90 days in. I sent a direct message through this platform. I never received a response but they corrected it after about a week. I am doubtful that I will see credit for this missing days but my premium membership details appear to be in order.
Contact them if you haven't. It's unlikely to put you in a worse position.