Yes, most likely an unprepared reader of such posts and messages with claims against the casino, who is not familiar from the point of view of knowledge of jurisprudence and the ToS provisions of any casino, will not be able to figure out who is right and who is wrong.
In general, I don’t really understand the motives of those people who start discussing complaints about casinos in the public space simply because there is a very low probability that someone will write sensible advice. Maybe such cases do happen, but in my opinion this is rare and the whole discussion usually comes down to sympathy for the victim and cursing at the casino and their ugly support. Maybe, of course, this is a hidden form of anti-advertising. But this method is somehow too sophisticated.
But with the exception, of course, of the well-known mass claims such as 1xbet.
I think that in the social aspect many people have this belief that at some point they must win or win in a casino, and when they lose a lot of money they see it as very bad and therefore they do not like it and they start to make accusations to see if they can find some kind of support, however they do it without foundation at the regulatory level , they are the ones who say yes to the Tos without even Reading a little and at least Realizing what it is about , so it is difficult because it is not how they think, but how it really is.
And such a state of resentment and unpleasant feeling that you were deceived naturally arises in any player after a series of losses. And especially, of course, for inexperienced gamblers. And this feeling is precisely what forces the offended player to take some action to accuse the casino or individual casino officials or even ordinary support employees. And if the arguments are not enough, then the player finds an outlet in public space, on social networks or on forums or in interviews with some bloggers. And thus the accusations, of course, spread among the public and, in general, can still bring trouble to the casino itself.
And on the other hand, such an offended player also receives some kind of compensation for his offense, this also helps him overcome this unpleasant feeling.
It is not always about the ToS, sometimes the ToS are clear enough, but they do not follow standard practice or impose conditions that are not really that great or even acceptable. Reading everything may be too much to ask for a conventional player that is not going to be betting much, but the player may become equally frustrated and put forward a claim if the site annoys the person enough.