Transferring OP's images to talkimg for easier understanding.

OP, two things. One, do you mind to share the screenshot of your conversation with their support? What answer/explanation do you get from them?

Second, on the screenshot of gambling log you provided, on 13.04 you do have 1,871.323 mSOL, but from 13.15-13.45, you made several losing bets that resulted in 444.7 SOL, 1,325 SOL, and 101,25 SOL, totaling a 1,871 SOL being debited from your account, which matched the ending balance shown on second screenshot, 0.323 mSOL. You gambled them away? Because you can't withdraw them?