Normally I would never take the time to make an account on a forum I dont plan to use but this time I think the situation needs another voice. I have not lost anything to BV. I restrict myself to just playing with tokens and chatting. However recently the Hot Wallet issues have gotten out of hand in chat to the point of unbearable. LL or Promo need to adress this sooner rather than later. A player recently won a huge amount of ltc 600-900 from what i have been seeing. She cannot w/d and its sort of sad to see people literally begging for Promo to refill the wallet, even worse it seeing her post screenshots of her balance dwindling because she is raining LTC on people trying to get his attention, transferring other coins to wallets and getting them locked etc and slowly gambling them away. When 30-40 of the active players every other chat request is for Promo to fill a wallet so a player can w/d tens of thousands of dollars is where I draw my line and say something. Even the mods have dried up to the point of only seeing them once in a blue moon. Not sure about support ticket replies but from the chat they are being closed unanswered or just ignored.
Cheers
WL
To be very honest with you, if it was any other site and not Bitvest, we might have seen plenty of scam accusation cases against them and people leaving the bitvest forever but since most of the people know that Light Lord will refill wallets sooner or later and this keep the players gambling on Bitvest.
Another solid reason that i believe is the emotional liking of the gamblers to this site. Older gambling sites usually have a reputation for being trustworthy if they've been around for a while. This good trust can be crucial in gambling, where users are handling money and personal information.
Since this is the one of the oldest gambling site, people are emotionally attached to it.
All of what you are saying is a big fallacy because these actions remain completely unprofessional and do not befit a well-established casino like Bitvest, which is supposed to have worked hard for years to build a good reputation. I assure you that all Bitvest users currently are new users because all the established users have abandoned it to avoid these disruptions, especially since there are casinos that offer much better services.
I remember very well what happened with the participants in the Bitvest signature campaign, how they were sometimes forced to wait for months without receiving their payments and how the campaign did not succeed in continuing until a reliable manager was appointed who was keen to fill the wallet whenever necessary and act as escrow also.