Yes, most likely an unprepared reader of such posts and messages with claims against the casino, who is not familiar from the point of view of knowledge of jurisprudence and the ToS provisions of any casino, will not be able to figure out who is right and who is wrong.
In general, I don’t really understand the motives of those people who start discussing complaints about casinos in the public space simply because there is a very low probability that someone will write sensible advice. Maybe such cases do happen, but in my opinion this is rare and the whole discussion usually comes down to sympathy for the victim and cursing at the casino and their ugly support. Maybe, of course, this is a hidden form of anti-advertising. But this method is somehow too sophisticated.
But with the exception, of course, of the well-known mass claims such as 1xbet.
I think that in the social aspect many people have this belief that at some point they must win or win in a casino, and when they lose a lot of money they see it as very bad and therefore they do not like it and they start to make accusations to see if they can find some kind of support, however they do it without foundation at the regulatory level , they are the ones who say yes to the Tos without even Reading a little and at least Realizing what it is about , so it is difficult because it is not how they think, but how it really is.
When we say a thing like this, we should also balance it, fine, some bad/ugly behaviour people can paint casinos badly because of the loss experienced with them, while some will be guilty of the ToS and others may just be sent by a rival company to paint their competitors bad. But it's partial if we limit it to that, and this is why we should always read reviews and allegations insightfully and without partiality. At the same time, there are bad casinos that could either deliberately scam or slightly or significantly cheat their customers to gain more. Do you think such is not happening? This is why we should not entirely blame the complainers but treat each case individually to ascertain the truth. The casino has been guilty in some cases, and so have the customers in some, and in many as well, the two came up with an agreement and the problem was solved.