When I’ve tried to bring these issues to their live support, I’m met with a bot like automated response after almost a day has passed by that does nothing to address my concerns. The chat closes after their automated message which infuriates me more
From my perspective, that's the same story with any casino that gets to a certain level of popularity — they just don't see the point in retaining loyal customers and treat them with a truly personalized service. An up-and-coming project will always outrun the giant companies in terms of player support and customer care.
The next thing is obviously me promoting my project, I admit
Bitstrike is a brand new crypto-only casino with 2-click registration, increased bonuses, and, what's most important, with a desire to treat clients in the most personalized manner.
So, if you're interested, here's the link to check it out for yourself.