I’ve got not one, but two Platinum 1 accounts, both bursting with activity. You’d think that level of activity would earn me some some rewards. But guess who’s getting all the bonuses? Definitely not me.
Inasmuch as the user base of Stake users have increased with the past few years, for me, I think judging from what you just said above, what if there was a possible account connection noticed by Stake casino from your IP address, which might have prompted them excluding your both accounts from receiving benefits made for Platinum users. Because, inasmuch as same people with your type of account were receiving these benefits, you ought to have received it.
Stake.com has fallen hard and the people running it seem to not care for its players. We as players and regular customers feel betrayed and I’m left wondering how long I can keep playing at a casino that no longer feels like a casino at all.
It's good as you brought your complain here, since claim the reply from support inbox were all bot response, as I'm sure it's represented active on this forum will have a look at your case to iron it out amicably.