Hey guys - won't be sharing identifying information, but can confirm beyond reasonable doubt that this player was multi-accounting and breaking ToS. Plenty of evidence for this, we wouldn't be taking action against a player unless we were absolutely sure their behaviour was abusive.
I will request that you kindly check again and make sure your team is doing the right thing. We don't want to see any troubles when someone plays on your platform. This type of allegations would affect your platform. Because even on Google search, this thread will appear when someone searches about your casino. So please try to solve it. I am not just pushing you blindly, and also users may make mistakes. So there should be a solution, and you should prevent creating multiple accounts anyway. Solving issues is better for your platform, just not for users only.