Hi everyone,

As you already know, I was previously able to return users' deposits as long as the ToS violation wasn't too severe. This time, I also fought with the decision-makers to get what users wanted. However, this case is different. Here's what happened:
- Our system detected suspicious transactions from the user in question.
- Which we risk him for monitoring is due to his suspicious behavior, FTD a small amount by crypto then following with big deposit by bank (Fiat), hence we request KYC, but we found out KYC is fraud his suspicious level go high hence we suspend him according our procedure.
- The user failed to provide valid documents; in fact, the images provided were either (1) fake documents or (2) doctored. I cannot provide more details about this due to privacy concerns and the sensitive nature of the documents*.
- Therefore, we proceeded to terminate the account according to our ToS:
"15.1 The Company reserves the right in its sole and absolute discretion to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:
...
v. you have failed to provide the identification information upon request;"

We take KYC issues very seriously, as per regulations, and attempting to use false identification is a crime. The team is confident in their decision and won't make any adjustments, so I cannot support you further in this case.

*Since the evidence is covered by an NDA, I can't share it in public areas, but I will share it with DT members or trusted members in this forum via PM (if needed).