Well, as much as I've always believed that no business in the world is perfect, and can 100 percent satisfy all their customers, I still think it's completely unfair to mistreat high value customers and even go as far as deranking or taking their rank from them when ever they rise up to point out issues the management of the casino really need to fix, I've always thought that being a vip player on a casino isn't just about wagering alot of money and earning bonuses, but also about having some special privileges to be close to the core management of the casino and from time to time, suggest some important improvements for the casino to ensure it's continuous growth and reliability.

Bitcasino is one of the casinos i hold in high regard after Stake, and if all that you have shared here is true as to your experience as you claim it is, then it simply means that even high trusted casino may sometimes have some skeleton in their cupboard which no one know about.

If I am not mistaken, Bitcasino have an option to either register/login normally, or simply login to the casino by connecting a web3 wallet like Metamask or trust wallet, if I am correct, then it simply means they know exactly what happened with the 88 eth that was withdrawn from your wallet, but then, owning up to this is why you and I know that they can't possibly do.