By sharing this publicly, I’m not just looking for a solution for myself. I want to:
a) Get Bitcasino.io to rethink how they handle VIP player concerns and serious loss investigations.
b) Raise awareness among other players about the need for transparency and real customer service in online casinos.
c) Push for a bigger conversation about what standards should be in place for VIP treatment and account security.
But i would like to insist on my point, you are the customer here, and as Highroller you deserve the best treatment, you are the VIP customer for the casino, and if the casino doesn't make you feel comfortable then there are 2 options.
1.- Move to another casino that knows how to deal with VIP users.
2.- Ty to convince the casino about giving you a better treatment, but is not your job to do this, it should be the casino's job to detect the high rollers and to have an engagement strategy for them.