Re: From High Roller to Whistleblower: Uncovering Bitcasino.io's VIP Practices
Yea, I agree with you.. the blatant aggressive attitude against you, to try and prevent you to turn to social media for assistance, are unacceptable, if they are not to be blamed. They should have been more professional in this regard and done proper research and still be professional in their comments. (You do not go into attack mode and threaten customers, when you have to support them)
We should also understand that casinos have to deal with a lot of scammers and people trying to "cheat" the system, so they might be irritated with some customers, when they are pushing too hard. (Give them enough time to deal with your issues, before you turn to social media platforms)
We should also understand that casinos have to deal with a lot of scammers and people trying to "cheat" the system, so they might be irritated with some customers, when they are pushing too hard. (Give them enough time to deal with your issues, before you turn to social media platforms)
Thanks for getting it. You're right on the money - their aggressive attitude and threats were way out of line, especially when I wasn't even blaming them for the ETH loss. It's basic customer service 101: don't go on the attack when a customer needs support.
I get what you're saying about casinos dealing with scammers and cheats. Trust me, I've seen my fair share of ridiculous behavior from some players. I totally understand why casinos might be on edge or irritated sometimes. And yeah, giving them time to deal with issues before going public is usually the right move.
But here's the thing - I'm not one of those problematic players. I've been a loyal customer, pumping millions into their platform. When I raised concerns, it wasn't about losing bets or trying to scam anyone. It was about legitimate issues with their VIP program and customer service.
What really got to me was how they deflected and refused to take any accountability. I mean, I get it - no business is perfect. But when you mess up, own it. Their defensive stance and unwillingness to address the real issues just made everything worse.
I'm not out here trying to torch their reputation. I just wanted them to acknowledge the problems and work on fixing them. Instead, they went into full defense mode, which honestly, only reinforced my concerns about how they handle customer relations.