you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?
when you created the second account you didn't read the terms and conditions? or maybe you already knew it and intentionally you wanted to get the advantage of opening a new account.
thank you for sharing your experience with courage. this provides learning for you and also other gamblers in this forum regarding the use of multiple accounts.
regarding your frozen withdrawal. the casino will not give any leniency according to their terms and conditions.
3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at
support@shuffle.com.
source:
https://shuffle.com/info/terms