One of my brand new out of the box Nano 3's won't run on high even with Canaan factory PSU.

Switched PSU's with one of the others yielded the same result. It's not the PSU so it must be something else in the hardware.
It does run on medium all day and night however...
Getting support is a pain: You need an English chat support feature from your support portal. Telegram is littered with scammers and has become unusable for me personally.
In any event there is a bug in the latest firmware 24071801_42c628d. Which you can only get via the Avalon Remote app which is meh...
The firmware version 24071801_42c628d retains pre-configured passwords, settings and all pool configuration data when factory resetting through the web ui.
Agree 100% with what was stated above all the tools and firmware versions really need to be placed in the support portal on the Canaan website...