It helps further if either side or both of them could show proof to back up their claims, but sadly at times, since casinos have the system and have locked the accounts of the customers, they have little to back their claims up and I don't see how that is their fault.
That's how it is, and also a player can't be taking screenshots every time he plays to see if he's going to get scammed, those are things that are already in the casino, I'm sure that each casino has the history and even video of how things really were, and that's what should be presented, because it's difficult for both, for the casino and for the player, I think that if it were done that way there would be a lot of transparency, that each game Session could be recorded for both.
Turns out you cant always count on a casino's records to tell the whole truth. I mean, sure, theyll show some stuff that happened, but we gotta remember they might skew things to protect themselves when needed. Casinos dont wanna look shady, right? So if something weird went down, dont be shocked if the logs somehow dance around it.
Cant say I blame them - bad publicity kills profits - but still, take their records with a grain of salt. They hhave an interest in protecting their reputation and avoiding negative publicity.