I agree, indeed, a person whose problem is solved with the help of tips written by other BTT users, He can then decide that he has no time and desire to spend time informing about the solution to his problem on the forum. Well, indeed, many people disappear from the forum and we do not know whether their problem has been solved or not. Unfortunately, this happens, but such is the nature of certain irresphonsible people who, having solved their problem and knowing how to do it, do not want to share information with others. However, according to my observations, there are probably more responsible people in this sense and they still write about the way to solve the problem here on the forum.
I usually find this case in new users making accusations of scams, sometimes they make accusation reports without clear report details and evidence of reports that are not concrete, but I salute BTT users who are still looking for solutions to deal with cases that have been reported and they have taken the time to investigate the casino to find the right solution. However, OP did not confirm the reply about the progress of the reported case and they did not take responsibility for the reported complaint, even though they simply gave a reply "the problem has been resolved, thank you very much for your contribution", just one sentence but it means a lot to appreciate the efforts of others who have helped handle their case.