Glad to hear that your case is solved eventually although you need to wait for more than 3 years to get your money.
Your patient and your effort are the key for this case and of course chips.gg also helpful enough eventually.
Dont lose it all quickly or maybe even better to withdraw it straight away and spend the money for other things because if I'm in your position then maybe I'll not play again in the site that give me such an experience.
Maybe a lesson learned for chips.gg, they need to serve their players better and faster in similar case because they may lose player if many users experience the same thing.