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I emailed support, waiting to hear back. It's happened twice now, I check the transaction on the blockchain and the fee is too low, right about 500 satoshis.::://...
What happened, did the money arrive...? I made a withdrawal a couple of weeks ago and it took about 6 hours to become effective in my wallet, at that time the withdrawal fee was approximately $5, in fact: "All withdrawals are now subject to a fixed fee of 0.0001 BTC." so I think you are reading wrong when you mention 500 sat.