The real question everyone should ask here is why in the world would anyone play a game 20,000 times after never winning once lol. I mean we all heard of and probably chased some losses but dang that's another level. I hope that person gets help and takes the $19k back as a gift. That's brutal from draft kings though I'd never play the slots there again.
This was not from a single person, the 20,000 spins was collectively from 522 players in Connecticut, if you read the link in the OP, you'd get it. Though one player that agreed to speak to the news platform played around 400 times, though according to the news he was gambling with a minimum of 10 cents. Each player got back all the money they spent playing the game, as their was never a chance of them winning.