Op what is the cause of the hack? Is it because you didn't use a solid password or what could be the issues over here...
Most of the time when they use public cyber and without logging out, it can result into third parties access to the account, I guess that is the case here since the hacker doesn't have access to the email it shows that the account access did not originate from his device, because if it could have been from his device, the hacker could have done an email change and taken total control of the account, but the case is not so since the ops was able to lock the account.
Having provided the sign message from an old wallet used on this forum, make the process easy and only time taking, but keep sending a reminders may be once in a month or two weeks interval.
Indeed this is exactly what I think that happened, I don't know if it was on some public wifi when traveling or I downloaded malicious file
1 day before hack probably hacker impersonating client asked to download some file and i did on laptop I use for such purpose and there I left synced brave browser, so they could use my logged account to change password
PS
I am still banned and this is 12 day after recovery team sent me email that i can change password in 7 days, so looks like mods banned my account when i reported this scam thread hacker posted from my account
waited patiently that the ban will be lifted but clearly isn't so I have to write now to
banappeals...@bitcointalk.org ?
or is possible that moderators can help with that after reading this thread please?