Usually used equipment is sold without guarantees after a random standard check or under the contract non-working equipment is exchanged for working one.
Anyone that does not offer DOA is clearly sending you units that are not functioning.
Hi,
We would like to shed light into this particular circumstance to clear anyone reading this of any confusion.
This particular client, indeed purchased a batch of used hardware from us, and we offered our standard 5-day DOA policy. We instructed the client to send us the SN's of the machines along with the reported issues, and send us back these machines for repair/replacement. Instead, the customer decided to undertake repairs on their own with a third-party repair center without seeking our prior approval, and without following our DOA procedure.
Unfortunately, we have clear steps defined for all DOA issues which often include repair, or replacement of units. In this case, said units would have been replaced upon receipt. We did not priorly discuss any unauthorized third-party repairs, and instead, we have been presented with an invoice after the fact. This being said, we had no way to verify that the repairs that have been done were performed on the hardware that was shipped out and not any other units, thus our DOA guidelines and policy.
We hope this helps clarify the situation.
great that you responded, let's see if OP is going to counter your stamtnet.
However, I find it amusing that you ignored this part
did work with us and we agreed on a fair amount (with Alex Bodromian) of which they just didn't pay
If you gave him a promise to pay him a certain amount -- it overrides your DOA policy.
@OP, if possible, post an image showing the initial communication, we need to see if you did indeed inform them about the DOA gears and that they did indeed make a promise to pay.