Purchasing used hardware is a common practice, and we partner exclusively with highly reputable firms with whom we’ve built years of trust. The equipment we source, whether our own or from these trusted partners, typically has low defect rates. OP can provide insight on the specific percentage of deficiencies in this batch, though we’re confident it falls well within the normal range for used machines.

Also, to address any potential confusion, we want to clarify that if a refund was mentioned, we will absolutely honor it. Although, we are confident this couldn't have been the case.