I think you were not aware of the white label transaction fee, which is according to them is 1.5%, but I checked the reviews on different sites, and a person mentioned Plisio charged a 15% transaction fee aside from the cost you were paying, which means on 60 dollars you were paying 0.9 dollars (if the rate was 1.5%), and if the commission they were taking was 15%, then you were paying 9 dollars extra on your 60$ purchase + the transaction fee, and maybe there will be extra charges hidden from you. (source)

You must inquire with Plisio about it they might give you some details on the matter. Although I think for personal use they are cost-free, for business, they cost 0.5% commission. The rates are different everywhere, and only then can they sort the matter out for you, although I heard they have bad customer care too.

The transaction details show you sent another $600  while paying for your games. Here is the extra $600 you sent to the following address at the the following dates:

bc1qj4pjyc0m7d882kar9ry59hvc034d5fc9rw30wg 2024-03-24 21:21:33
bc1qn6q4kx2945ujx2dh4yztl7pcf62jwtl5gq79sp 2024-07-21 18:49:20
bc1qfm70pn6c2kljtzxcy4acrmkvuf7md4yjz0cqtg 2024-02-10 08:00:39

You were sure the balance was right I mean, it should not be right you were sending an extra $600 on every purchase. And in the photos you attached the sent balance is 0.011 while for 60 dollar purchase, it should be around 0.001 BTC.