Hey there guys, im creating this topic just to share and "maybe discuss" my case with Binance's support;

At the moment i didnt knew what exactly happened, but, i've copied the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di
from the "Copy Address button" and deposited 0.10 BTC "That's a high value for me"

At that point, everything is ok.
Been waiting 10~20 minutes, and my balance haven't updated.
Ok, something wrong is happening here
For instinct, i've just checked my wallet again, and, for my hopelessness, my real BTC wallet is 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC

The "Copy Adress is automatically copying the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di"

PS: I've also recorded with OBStudio what just happened; https://youtu.be/EqUqI6eaU6I

Ok, that's a problem. since i have already deposited 0.10 BTC in ANOTHER wallet.
No other way to solve it, i had to open a ticket.
And that's the answer i've received;


Binance's answer ;
Dear Ivan,

Thanks for reaching out.

We are sorry for what you encountered. Please go through following tips immediately before you take any further action.

1. Install anti-virus software to scan/kill Trojan and other viruses as soon as possible;
2. Disable plug-in/extensions for your browser, trading bot or third-party APP and uninstall unknown software on your computer;
3. Change the password for your devices and accounts;
4. In a critically dangerous situation you should format your hard drive and reinstall the OS (operating system) on your computer (If you are not sure how to do this, seek professional assistance);
5. Consider seeking help from an information security expert to determine how to achieve the best possible level of security;

Thank you for your understanding.

Best Regards,
Binance Support Team

My reply ;

Right.

But, what about my 0.10 BTC's?
How can i get it back?

Binance's reply ;

Dear Ivan,

Thank you for your follow-up.

As shown in the website, your BTC deposit address should be 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC. If the address changes after you copy and paste it, you will need to check the security status of your device. You can refer to the instructions offered by Elaine before.

In addition, I regret to tell you that, given that the destination address does not belong to Binance, we are not able to freeze any funds/accounts tied to the recipients.

If you are interested in pursuing this case, we recommend that you file a police report or cyber-crime report so that you may receive assistance as soon as possible.

Your understanding is much appreciated.

Kind regards,
Binance Support Team


The point is;
I have already formated my computer, downloaded the official .ISO from microsoft, paid for the OS, the anti viruses is ok, nothing have been detected.
Do you think the Binance's support is right in that case?

I agree that i should have paid more attention, yes, but, the "error" is occurring only on the "Copy Address button", not in my Ctrl + C / Ctrl + V


That's it guys, thank you for reading.