If you make a post like this, you should give us the context, posting an image is not enough and i don't really know the full story behind the image you posted. Was it a domestic or an international wire transfer? And i don't think the customer should have been charged as high as that, and even the customer rep said the same thing.
Fiat is just silly, banks are crook and feeding fat on people's money.
Calm down, BTC tx's can also be very high sometimes, just like a few months ago when ordinals and runes tx's were 'spamming' the network. I am pro BTC, but you can't deny that all of us still have bank accounts to our names, and we use it.