Be active in communication with community, customers, be open-minded to listen to community requests, are very good attitude to build up a good platform. Because sometimes community can make very brilliant suggestions to a company and if the company, especially business development team are open-minded, they can take the ideas for consideration, then development to improve their platform.

From ideas, to development, to an official launch of a new product or new feature is a long way, because along development, there are many things to complete, like test, adjustment, retest, to make sure new product, feature is good for user experience and also safe in security of the platform.