Bitcasino.io Update

• August 2024: Raised questions about cashback calculations. Responses from my VIP host were vague and inconsistent.
  
• August 28, 2024: After escalating concerns, my rewards and bonuses were suddenly suspended without clear explanation.
  
  New Events since original post:
  
• Early September 2024: I made multiple requests for financial records, including to Matthew D'Emanuele (CEO) they all went unanswered despite being involved in an active conversation over email with Matthew. Once I asked for my financials Matthew informed me he was referring me to legal, I never heard from legal.
  
• September 8, 2024: Retained a lawyer and had them send a formal demand letter.
  
• September 9-18, 2024: Bitcasino's legal team promised account details but never delivered. They seemed more interested in questioning my lawyer's credentials than addressing the issues. Literally didn't even discuss the issues raised at all.
  
• Late September 2024: My account was abruptly closed during the ongoing dispute, with no explanation provided. My lawyer reached out and asked their legal team about the account being closed, this was the final response we received;
  
  Quote
  "Our client has elected, as is its right, to discontinue its relationship with your client.
  He is not entitled to any further explanation."
  

Current Situation:

• No access to my account or funds.
• Still haven't received complete financial records despite multiple requests.
• Bitcasino's team has gone silent on all fronts.
• No clear explanation for account closure or fund status.

This is beyond sketchy


Lack of Transparency: Inability or unwillingness to provide clear financial records.
Questionable Practices: Suspension of rewards and account closure coincidentally timed with raised concerns.
Poor Communication: Promises made but not kept, evasive responses.
Regulatory Questions: Potential issues with GDPR compliance and other regulations.


Questions for the Community:

Has anyone else experienced similar issues with Bitcasino.io?
What's been your experience with getting account information from crypto casinos?
How can we ensure better practices in the crypto gambling space?

I'm exploring my options and will update the community on any developments. It's crucial we discuss these practices openly.