BetcoinI want to tell you that I can respond to every word you say with great certainty and confidence. So, in the end, you will definitely have nothing to say because I am innocent and aware of my situation. I just don’t want to waste @holydarkness’s time, so we can consider this matter resolved. I also do not intend to withdraw my money, but I want to say that they are not a legitimate or reputable casino and do not deserve an A+ rating. The customer service attitude of the casinos I have played at is completely different from theirs.
Their online customer service interrupts the chat, and I have never received any notification about my account being disabled via email. If I hadn’t found out through the forum, I might never have received a response from them or understood why my account was disabled. There was no notification at all, as if their staff had disappeared.
They dare to say that they spend hundreds of thousands of dollars every year targeting players like me. They should really use that money to improve their management and develop in a positive direction. Their approach is fundamentally wrong, and they cannot be a good casino. After wasting more than 20 days of my time, I think I’ve said enough. I hope future players avoid this casino. They only allow deposits and not withdrawals.
This is a photo I took on August 28th; it's a translated photo.
https://i.postimg.cc/cHVqfLMg/English-translated-pictures.pngThis is the original photo
https://i.postimg.cc/HxDWgmVg/Original-picture.pngBetcoin Support (Timestamp: August 28, 18:20)
Betcoin Support: "Thank you. Our support team will contact you soon!"
Axel (Support Agent): "Hello, I'm Axel. How may I assist you today?"
User: "My username is kaka00222
Email: 5******
00@qq.comI am unable to log in to my account. I have sent you several emails, but I have not received any response."
Axel (Support Agent): "Sorry, but our live chat service is unable to provide support for your request."
Here’s the service attitude of a reputable casino. Although I didn’t receive fair treatment, I hope my experience will alert future players. Thanks to @holydarkness.
