You will reach a point where you will be forced to update the firmware, whether due to a security vulnerability or because you cannot benefit from the new features. Therefore, if you do not like the service approach, move to a new hardware wallet. There are many options.
There you go @OP.
I remember at some point with my old ledger that I hadn't updated yet my firmware but then, there were some issues like the balance isn't loading. That is why you have no option but to update the firmware into the most latest for you to continue using it. That's what updates are for, and you won't be able to use it the way you wanna use it if the firmware is outdated.
So you are saying I should 100% do the firmware update to 1.1.2 then? Lot of people suggested against this but if I don't do that, there would be issues if I do a transaction then right?
Yes and yes.