Welcome to the club mate.
No response from them for a month.
At this point, if anyone on the forum still has significant business with them they deserve whatever they can get. It's too long for the site and support to be malfunctioning.
Yes, it's advisable that users cashout their funds from the platform quickly, while they can.
I did on the moment the forum received a lot of complaints from big rollers about a malicious script being introduced to their browsers, which sent their funds to unknown addresses. Since then, freebitco.in is going downhill. Issues are never fixed and keep accumulating from times to times.
That is why it's important to withdraw funds as soon as possible. We never know for how long we will still be able to do so.
I think that if the freebitcoin team really cared about its reputation and wanted to regain the trust of the community, it would have long ago clarified all the things and provided deadlines for solving certain technical problems. Unfortunately, the prolonged uncertainty and lack of normal communication between the team and the community provoke speculation about the project's fate.