Therefore, you should also open a scam accusation against them on this forum, because you can see that they have many scam accusations on trustpilot. and I didn't see any casino representative responding to any complaints made by people on trustpilot, this shows that they don't care much about these complaints. They probably already have a customer base that allows them to profit and steal from you without hurting their business.
Just wanted to provide an update. They released my deposit after asking me to resubmit my KYC documents several times which was a lengthy ordeal. Blocked the site completely after recovering my deposit.
As you mentioned, they don't really care about their reputation within this forum, but it has still taken a hit thanks to surging complaints across various forums. Proper karma!