The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.
So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.
actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.
The time it takes to resolve this issue is truly impressive. It clearly exceeds all reasonable limits for resolving such issues. There is clearly some kind of bad intent on the part of the support team of this casino, who are obviously deliberately dragging out time. The picture in these cases is typical: the applicant responds to correspondence in 1-2 days, and the support team drags out the response for a week or two or even longer. And such an attitude towards clients clearly shows rudeness on the part of the casino.
And the first thing you should do is, of course, not to play in this casino anymore, but of course after the issue with the money is resolved.