It could be relevant, if the user has wallet recovery details on his laptop that shouldn't be there, like mnemonic recovery words saved digitally in a text or Word/Excel file or worse, screenshots. Things, experienced users won't do, but ... inexperienced users are a totally different subject.

A wallet protection password could be weak or also stored in file on the device which is now in the hands of a repair technician. You don't know what valuable data could be leaked to dishonest technicians. If you give a device out of your hands, you should at least be aware of potential risks for any valuable data on your device.

In this particular case, it's probably not such a problem (the wallet hasn't been emptied completely which a thief almost certainly would've done). When you use a hardware wallet as signing device, your private keys aren't in the software wallet that talks to your hardware wallet. There should be only a watch-only wallet on the laptop.

I agree that the story is a bit confusing to understand or comprehend what happened when. It's unfortunately quite common for those who ask for help that they don't think their case through about how to present details in such a way that helpers understand it. I know it's difficult because askers and helpers aren't on the same level and page.

Yet someone who's asking for help could take a moment to think about if he gives enough details in the correct sequence that helpers may have a chance to understand his case and give appropriate help. Otherwise there are delays due to the ask and respond game...