OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

@aBETFLEXI, if you’re investigating the situation, please provide a timeline for the account in question so they aren’t left waiting indefinitely. Is there anything in your TOS regarding investigation time for cases like this, or has it ever happened before?