I did the confirmation a year ago, sent an email today and am waiting for an answer
If that was a year ago and they asked you to do it again, there's no other way to do it other than by complying with what they've asked you to do.
They asked me to verify my identity too.
I have never made any deposit to bc.game and all my balance come from free bonuses.
I haven't done kyc with bc.game and I was only asked to wager double the amount of my bonuses that I've received which is the rollover and hopefully, I won't be.