Their account here has been banned so contacting @AB de Royse777 might help speed things up a bit.
by reading --->
https://cryptomus.com/aml they have a list of banned countries, hopefully yours isn't one of them but there should be a refund policy if you fail to complete identity verification.
They did a campaign here, and the payment was smooth between Cryptomus and the participants, and they have an ongoing campaign on many social media sites. not the best time to blow their reputation.
They have stopped their signature campaign
[1], and plan to scale it back if it returns in the future.
[1]
https://bitcointalk.org/index.php?topic=5505910.msg64556897#msg64556897