Please help me
https://www.cosmoswin.com/casino?lang=enI'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
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This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.