By sending ID card and video and selfie, I easily confirmed the identity of being alive. Then they asked me for proof of address. I sent the utility bill for the last three months, but they did not accept it. I went to the bank and got a three month statement but again they rejected it. I thought maybe the problem was the size of the photo, but I sent it with any size, but it was rejected again

Then they gave me an email that this email does not exist at all
Here you can see the screenshots

https://talkimg.com/images/2024/10/05/irDxo.jpeg
https://talkimg.com/images/2024/10/05/irWPT.jpeg
https://talkimg.com/images/2024/10/05/irqO1.jpeg
https://talkimg.com/images/2024/10/05/irlCm.jpeg
https://talkimg.com/images/2024/10/05/irejl.jpeg

If the verified administrator of the bcgame site wants my identity documents, I will send them in Telegram

Id telegram : Bcgamemarmar

Because the documents that I sent to confirm the address are all up-to-date and with an official stamp and there is no problem, but I don't know the reason for the rejection.